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Returns Policy
Customer satisfaction is our top priority. If you are unsatisfied for any reason with your purchase, you can return or exchange it within 30 days of delivery. Returned items must be new and in unused condition and returned in its original packaging with all parts included. A few of our vendors may be excluded from our return policy. Any exceptions are noted on the page of the item. Special orders where personalization, custom fabrics or colors are selected are non-refundable and non exchangable. Bedding and linens are also non-refundable and can't be exchanged.
To return items for an exchange or refund please contact us via email or phone for an RMA (Return Merchandise Authorization) or log into your account and request a RMA through our system.
We ship items from multiple warehouses across the United States. Therefore, it is very important to contact us so we can provide the correct return warehouse address. All returns are subject to round trip shipping charges. If your item was shipped "Free Shipping you will be subject to the "actual" outbound shipping charges. All returns for any reason except damages are subject to a 15% restocking fee. The restocking fee is only waived if there is an exchange for an item of equal or greater value, for a store credit. Round trip shipping charges will still apply. Returns are only accepted in their original boxes, and should be unassembled. Once an item has been assembled it is no longer returnable.
Shipping
Currently we only ship throughout the Continental United States, however some of our smaller items may be able to be shipped to Hawaii, Alaska, and Puerto Rico, please contact the office for further information.
Smaller Items
Home and Patio Decor Center utilizes UPS and Federal Express for cost-effectiveness when product size permits. Once your order ships travel times for UPS and FedEx range from 3-5 business days.
Please feel free to call us at 1-800-732-6979 or CONTACT US to arrange for the possibility of Next Day or 2nd Day Air on eligible products at an additional cost.
For items shipped through UPS or FedEx, signatures are not generally required upon delivery. Often, the driver will make that choice and you may want to leave a note stating a signature is not necessary. For business deliveries, signatures may be required.
Commercial LTL Carrier Options
We use commercial carriers (truck) for larger pieces, fragile items, and multiple-piece orders to reduce shipping costs. Typically, a carrier representative will call to schedule delivery and someone must to be present to accept the package(s). All LTL Shipments are considered curbside, which means the delivery is made at the curb and you must have someone there to move the items into the house, however in most cases the following options are available at additional costs. Please call us at 1-800-732-6979 or email us at [email protected] for further assistance.
Liftgate/Back of Truck
You may be responsible for removing the product from the back of a truck, or the carrier may use a liftgate to lower the product to ground level. Liftgate services usually carry an additional charge by the freight company.
Threshold
This means the delivery will be transported to the front door, garage entry or a loading dock (for business).
White Glove Delivery
We provide our customers with this service when special product care is required, or if you select to upgrade the standard delivery provided for your order.
Bronze White Glove: A 2-person delivery team brings your product directly inside the threshold of your home or garage. In apartments or condos, they will carry the products up two flights of stairs to that threshold. If any piece weighs more than 300 lbs. or you have more than four pieces delivered, the shipment will only be available for delivery to the First Dry Area or Garage including crated merchandise.
Silver White Glove: Delivery team places your order in the room of your choice, up to two flights of stairs.
Gold White Glove: Delivery team places your order in the room of your choice, up to two flights of stairs. Your order is unpacked, set up and all debris removed. Set up time is limited to 15 minutes and no tool usage.
Platinum White Glove: Delivery team places your order in the room of your choice, up to two flights of stairs. Your order is unpacked, set up and all debris removed. This includes a light assembly up to 30 minutes and tool usage.
Upgraded Shipping - Premium Inside Delivery & Assembly includes inside placement to any room in your residence. This upgraded shipping also includes carrying the product up to two flights of stairs, unpacking, assembly, and debris removal. Once the product is unpacked, shipper will provide light set up limited to 30 minutes.
PLEASE NOTE: The most important part of taking delivery is making an immediate inspection. This will make the process much easier for you in the rare event a return is required. On the carrier's delivery sheet, mark "Product Damaged."
Suspected or Actual Damage If Shipped by Truck Freight or White Glove - must be reported to us within 48 hours of receipt..
Write "Package Damaged" when you sign for delivery even if it appears only slightly damaged. If the package appears "significantly damaged", you may refuse delivery. Once we receive back that damaged package, we will send a new one. Please notify us immediately if you refuse delivery, so we can anticipate that return.
If our product is assembled for you, make sure you closely inspect the product for any damage BEFORE boxes are discarded and before the delivery people leave. Again, if there is a problem, write it down before the delivery crew leaves.
If you accepted a package and then discover parts are missing or damaged, do not discard the packaging. Please contact us right away and we will ship you the replacement parts at no extra charge. Most carriers only let us file freight claims within 48 hours of delivery, so do not delay. If we cannot replace parts, we can have the carrier pick up the item and we will send a replacement once we have it back. Again, all returned products should be in the original packaging. Photos may be required in some cases.
If you decide you do not want parts or a replacement unit, the product can be returned under our Return Policy. If a product arrives damaged, or we made an error, and it cannot be remedied with replacement parts or a complete replacement, we will pay to return the item to us.
In the case of a manufacturer's defect, we can replace the defective part, or if needed, the entire unit. We stand 100% behind our products and the manufacturers who produce them, and we will make every effort to resolve any problems.
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